Emergency Crisis Services

Our goal is to empower clients to overcome their crisis and reach and maintain stability.

Met Council's Crisis Intervention team provides emergency help for clients with immediate and urgent problems such as those on the verge of eviction or facing a utility turn off. Met Council is often the client’s last resort.

In addition to short-term solutions, our team of caseworkers will assess the underlying situation so additional service and support may be secured to achieve long-term stability. 

We provide strengths-based case management services by conducting a comprehensive assessment with each client to create a specific and effective intervention plan.

Often this plan will include:

  • Education around entitlements

  • Financial assistance

  • Benefits enrollment assistance

  • Access to food pantries

  • Referrals to our partner agencies

The Crisis Intervention program provides support to all in need, without demographic restrictions: men, women, and children; families and singles; seniors; those in need of all faiths and cultural backgrounds. 

This program has prevented evictions and utility shut-offs, provided information on assistance programs for those who are unemployed, assisted towards medical needs, provided mattresses, refrigerators, toiletries, and when available, supplied toys for children during the winter holiday season and backpacks during the start of the school year.  

crisis help line

Met Council maintains a crisis help line for individuals reaching out in need.

Our help line serves as more than just a number to ask for financial assistance. Clients call with a wide range of requests. The help line is the gateway to all crisis calls and allows our staff a first-chance opportunity to triage clients, setting up short-term assistance and the possibility of a long-term plan, and guiding those we cannot help to other resources and agencies that can provide the aid they need. 

Tangible Goods Distribution

The Crisis Intervention program manages Met Council's special projects such as the distribution of tangible goods:

  • An on site kosher food pantry

  • Backpacks

  • Toiletries

  • Other items as available

Populations all over NYC can receive support, and close coordination with local Jewish Community Councils and other Met Council departments create the maximum impact as we work together to alleviate a crisis.

need help?

Call 212.453.9539 or email help@metcouncil.org
or reach our COVID-19 helpline at 929.292.9261